Error Messages

Questions


  1. Error 504
  2. Error 650
  3. Error 671
  4. Error 7009
  5. Error 12002
  6. Error 12029 OR 12152
  7. Error 13203
  8. Error 80016

Answers

    Error Messages

  1. Error 504

    This error occurs if you are attempting to launch Genealogy Browser™ without a group. If you are attempting to view search results with Genealogy Browser™, please login to your account and create a group by clicking on the "More" tab then moving to the "Group" box where you can create a group. Once the group has been created, you may launch the Genealogy Browser™ or return to the search results or perform the search in Genealogy Browser™.

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  2. Error 650

    This error may occur if you are attempting to add an individual as their own parent.

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  3. Error 671

    You may receive this error if you are attempting to export a GEDCOM to a folder that is right-protected or has insufficient space. If you are not the Administrator of the computer, you may not have rights to save the file to the specified folder.

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  4. Error 7009

    The 7009 error occurs when the requested record does not exist. You may receive this if the information that you are attempting to display has recently been removed.

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  5. Error 12002

    This error is caused by a time-out in your Internet Connection while retrieving data from OneGreatFamily. This could be caused by your ISP (Internet Service Provider) or certain software that you are running. Internet Explorer 7 Beta 2 will cause Internet Connection time-outs.

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  6. Error 12029 OR 12152

    This error is usually caused when Genealogy Browser is denied access to the Internet by personal firewall software. In order to run Genealogy Browser, you must allow it permission through any personal firewall software that you are running.

    For Norton Internet Security users:
    Please follow the steps below in order to allow Genealogy Browser access to the Internet: 

    1. Open Norton Internet Security and click on Personal Firewall.
    2. Click on Configure (If you are running NIS 2003, skip this step.)
    3. Click on the Programs tab.
    4. Change the policy for any programs labeled "OneGreatFamily Genealogy Browser" or "Z.exe" to "Permit All."
    5. Click on OK.

    For McAfee Security Center users:
    If you are using McAfee Security Center, please follow these steps in order to allow Genealogy Browser access to the Internet. 

    1. Open McAfee Security Center and click on Personal Firewall. (If you are not sure how to open McAfee, double click on the red or black box with the white M in it near the clock in your system tray.)
    2. Under "I want to..." click on "view the firewall summary."
    3. In the new window that appears, under Internet Applications, change the permissions settings to "Allow full access" for any programs labeled OneGreatFamily® Genealogy Browser or Z.EXE.

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  7. Error 13203

    This means that Genealogy Browser is already running on your computer. Only one session of Genealogy Browser can be running at a time. If you see a message saying that the browser is already running, this probably means that it is running behind this message on another page. If you cannot find the browser page, try ending the process for Z.exe in the Windows Task Manager or restart your computer.

    To end the process in the Windows Task Manager: 

    1. Hit Alt+Ctrl+Delete and go to the Task Manager.
    2. Go to the Processes tab.
    3. End the process on Z.exe by clicking End Process.
    4. Re-launch the genealogy browser.

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  8. Error 80016

    This error is due to a proxy server. To correct this problem, you will need to edit the Z.ini file saved in your C:\WINDOWS folder. This will not harm your computer or affect other programs. This file is specific to Genealogy Browser. Place the following two lines at the bottom of the file and then save it.

    [Settings]
    proxy=0

    (If you already have the [Settings] line, simply place the proxy=0 line below it.)
    If you don't know how to get to the file, here are some more instructions to help you: 

    1. Go to the C Drive on your computer (It might say "Local Disk: C", and you can get to it from clicking on My Computer from the desktop.)
    2. In the WINDOWS folder, find a file that says Z.ini or Z.
    3. Open the file by double clicking on the icon.

     It will open up WordPad/Notepad. In the file, add to the very end of the information that you already have in the Z file the 2 lines of information as instructed above.
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